Refund policy

Due to the handmade and customised nature of our items, we only accept returns on faulty, damaged or defective products.

We do not offer refunds or replacements on sales items.

Note: As mentioned on our product pages, imperfections such as bubbles and variations in colours, designs, and size are part of our products' unique characteristics and not considered faulty or damaged. 

This does not affect your rights under the Consumer Contracts Regulations of 2014.

Damages and issues on arrival
Please inspect your order straight after receiving it and contact us immediately (within 24 hours maximum) with photos/videos so we can see the problem at info@moonkindstudios.com

If the item is defective, damaged or if you receive the wrong item, we will make it right!

Please note: If you use another courier/delivery company to ship your order to another destination after we have delivered it to the shipping address given at checkout, we will not be liable for any damages. 

Replacements

If a replacement product needs to be sent out we will arrange this for you and keep you posted on our progress. We may ask you to return the returned item so that we can inspect it before arranging the replacement. 

Refunds
We will notify you once we’ve received and inspected your returned faulty item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.