Refund policy
We hope your Moonkind Studios piece brings a little everyday magic to your space. Each item is thoughtfully made and carefully packaged, but here’s everything you need to know just in case something isn’t quite right.
Custom & Personalised Items
Because many of our designs are made-to-order or customised (such as our star sign pieces and monogrammed items) they’re created just for you and can’t be returned or exchanged. This includes personalised items, made-to-order colours, or anything specially altered. We recommend double-checking all details before placing your order. Thank you for understanding!
Changing Your Mind
If you’ve ordered a non-customised item you have 14 days from receiving it to let us know if you’d like to return it, and another 14 days to send it back. Once we receive it in its original condition, we’ll refund you within 14 days.
Return Postage
If you’re returning an item because you’ve changed your mind, return postage will need to be covered by you. We recommend a tracked service for peace of mind, as refunds can only be processed once the item arrives safely back with us.
Faulty or Damaged Items
We take care to ensure everything leaves the studio in perfect condition, but if something arrives damaged or faulty, please contact us as soon as possible with a clear photo.
If the item is genuinely defective we’ll make it right, whether that means a refund, repair, or replacement. We’ll also cover any return postage in these cases.
Please note: we’re unable to offer refunds for items that become damaged after arrival due to wear and tear, accidents, or misuse. Each case will be assessed fairly based on the evidence provided.
Exchanges
We don’t offer exchanges at this time. If you’d like a different item or colour, you're welcome to place a new order.
✨ A note from us: Moonkind Studios is a small, independent business. Each piece is crafted and packed with love, and our policies are designed to keep things fair for both you and us. Thank you so much for supporting handmade.