Shipping policy

CHRISTMAS 2023

Want your item to arrive before Christmas? We really do too! So for the best chance of getting your order before the (arguably) BEST day of the year please see below for our Last Order dates for the UK and International delivery.

For the UK:
12pm, 12th December 2023

For International Orders:
12pm, 30th November 2023

**All International Orders Please Note**
Whilst we will do everything we can to make sure you get your order in time (including using only tracked delivery and including all necessary customs documentation), unfortunately because of the variable nature of international delivery and particularly the customs process we cannot guarantee that your order will come before Christmas Day. The earlier you place your order, the more chance there is!

UK DELIVERY

 

FREE on orders £30.00+

We charge a flat rate of £2.99 on all orders below £30.00. Your item will be sent using Royal Mail Tracked 48.

Standard Processing Time (6-10 Days) & Delivery Time (3-5 days)

Once we receive your order we will begin whipping up your chosen pieces.

To ensure we have enough time to make your order to your specification, we currently have a processing time of 6-10 working days for all items.

However, we will always get your order out to you as soon as possible and keep you posted every step of the way!

Once your order has been made, picked, packed and in the post we will send you an email to let you know that your order has been shipped.

Delivery times can vary, but we say that the Royal Mail Tracked48 and our Free Delivery service can take around 3-5 days to arrive at your door. 

Please note: If a package is left at a delivery office and not collected by the recipient within the available time then it will be returned to us. Delivery charges will not be refunded in the case of non-collection of parcels or wrong addresses and you may be charged a restocking fee of 15% to cover our administration costs for making and sending our custom products. 

*For Sale Items*
Our sale items are ready to go so in this case we offer a 3-5 working day processing time.

*For Pre-Orders*
If you've purchased one of our pre-order items, please note the information on shipping time is noted on the product pages.

*For Large/Custom Orders*
Our processing times will be longer for any order that is for more than 10 items. We usually state 2-3 weeks, however, please contact us to discuss this.

If you have any concerns or queries regarding this process, please send us an email at info@moonkindstudios.com and we'll be happy to help!

INTERNATIONAL DELIVERY

We offer worldwide tracked shipping. *Please read the information below fully before placing an order.*

Processing times are the same as UK Shipping above.

Delivery times are usually around 7-10 working days, however this is dependent on the carrier/s and how quickly it moves through customs. Currently, there are postal delays around the world and if the item is held at customs it may take longer than this to reach you.

Shipping rates are based on the weight and package size of your order and which part of the world you are ordering from. This will be calculated for you at checkout. 

EU & INTERNATIONAL CUSTOMERS PLEASE NOTE:

Packages sent outside the UK (both EU and non-EU countries), may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary and are based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. If customs are due on a package then the delivery company will contact you directly with all the details.

If a package is not collected by the recipient within the available time, an incorrect address is given, or you refuse to accept a package for any reason, then it will be returned to us. Delivery charges will not be refunded in these cases and you may be charged a restocking fee of 15% to cover our administration costs for making and sending the product. 

If you have any difficulty placing an order or want to discuss this with us, please email info@moonkindstudios.com or text 07877126507 and we'll be happy to help!